Moi Moi Get Started

Refund & Cancellation Policy

Last updated: January 07, 2026

Overview

This policy outlines the terms for refunds and cancellations for services provided by Moi. We are committed to ensuring a fair and transparent process for all our users.

Nature of Service

Moi is a platform for managing and tracking gift contributions (மொய்) for events such as weddings, birthdays, and other celebrations. We provide the following services:

  • Event creation and management tools
  • Digital contribution tracking and record-keeping
  • QR code generation for easy contribution logging
  • Analytics and export features

Payment Facilitation

Important: Moi does not process or hold any gift money. We only facilitate the recording and tracking of contributions. All actual payments between guests and event hosts occur directly through UPI apps (GPay, PhonePe, Paytm, etc.) or cash.

Since Moi does not handle the actual gift transactions, we cannot refund any gift amounts. Disputes regarding gift payments must be resolved directly between the parties involved.

Subscription Cancellation

If you have subscribed to any premium features:

  • Cancel anytime: You may cancel your subscription at any time from your account settings
  • Access until period end: After cancellation, you will continue to have access to premium features until the end of your current billing period
  • No partial refunds: We do not provide refunds for partial subscription periods
  • Data retention: Your data will be retained according to our Privacy Policy

Refund Eligibility

Refunds for subscription payments may be considered in the following cases:

  • Technical issues: If you experience persistent technical problems that prevent you from using the service, and our support team cannot resolve them
  • Billing errors: If you were charged incorrectly or multiple times for the same service
  • Service unavailability: If the service was unavailable for an extended period during your subscription

How to Request a Refund

To request a refund:

  1. Contact our support team at abishek@merg.cc
  2. Provide your registered email address and subscription details
  3. Explain the reason for your refund request
  4. Include any relevant screenshots or documentation

We aim to respond to all refund requests within 3-5 business days.

Refund Processing

If your refund is approved:

  • Refunds will be processed to the original payment method
  • Processing time is typically 5-10 business days, depending on your bank
  • You will receive email confirmation once the refund is initiated

Event Cancellation

If you need to cancel an event you created on Moi:

  • You can delete or archive your event at any time
  • All contribution records for the event will be preserved in your account unless you request deletion
  • Guests who made contributions through their UPI apps are not affected by event cancellation on our platform

Account Deletion

You may request complete deletion of your account and associated data by contacting our support team. Account deletion is permanent and cannot be undone.

Contact Us

For questions about this policy or to request a refund, please contact our support team.

This policy is subject to change. We will notify users of significant changes via email or through the service.